BeeeBazar Terms and Conditions
Effective Date: 01-01-2025
Welcome to BeeeBazar! By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please refrain from using our platform.
1. Definitions
- “BeeeBazar” refers to our online grocery store providing high-quality dry food and kitchen essentials.
- “User,” “You,” or “Customer” refers to any individual accessing or using BeeeBazar.
- “Service” refers to all features, functionalities, and offerings provided by BeeeBazar.
2. Account Registration and Verification
- Users must register an account using a valid phone number and complete OTP verification.
- Accurate and complete information is required for account creation and must be updated if any changes occur.
- BeeeBazar reserves the right to verify users through additional identity verification (KYC) to enhance security and ensure a trusted platform.
3. Orders and Payments
- All orders are subject to acceptance, availability, and confirmation from BeeeBazar.
- Payments must be made through the available Bangladeshi online payment systems.
- BeeeBazar reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.
- Users will receive email and SMS notifications for order confirmations, cancellations, and payment statuses.
4. Pricing and Discounts
- BeeeBazar strives to offer competitive pricing below MRP, but prices are subject to change without prior notice.
- Promotional discounts, offers, and loyalty programs are governed by their respective terms and may be subject to change.
5. Shipping and Delivery
- Estimated delivery times vary based on location and product availability.
- BeeeBazar is not responsible for delays caused by unforeseen circumstances such as weather, strikes, or courier service issues.
- Customers must provide accurate delivery details. Failed deliveries due to incorrect information will not be eligible for refunds.
6. Returns, Refunds, and Cancellations
- Returns are accepted only for defective, damaged, or incorrect products received.
- Refund requests must be submitted within 7 days of receiving the product.
- Customers must provide valid proof (photos/videos) of the defective or incorrect item to initiate a return.
- Refunds will be processed within 7 business days after verification and approval.
- Cancellations are permitted within 24 hours of order placement, provided the order has not been dispatched.
- BeeeBazar reserves the right to decline a return request if the product is found to be tampered with or misused.
- Customers are responsible for return shipping costs unless the return is due to a mistake from BeeeBazar.
7. Customer Dashboard and Features
- Users can manage their profiles, orders, cart, wishlist, and addresses within their personal dashboard.
- KYC-verified customers will receive a blue verification mark, indicating a trusted profile.
- Real-time order tracking and notifications are available within the dashboard.
8. User Responsibilities
- Users must not engage in fraudulent activities, abuse discounts, or misuse BeeeBazar’s services.
- Compliance with all applicable laws and regulations is mandatory.
- BeeeBazar reserves the right to suspend or terminate accounts found in violation of these terms.
9. Privacy and Data Protection
- BeeeBazar prioritizes user privacy and implements robust data protection policies.
- Personal data will not be shared with third parties except as necessary for order fulfillment and service enhancement.
- For full details, please review our Privacy Policy [link].
10. Intellectual Property
- All content, trademarks, and materials on BeeeBazar are the exclusive property of BeeeBazar or its licensors.
- Unauthorized use, reproduction, or distribution of content is strictly prohibited.
11. Limitation of Liability
- BeeeBazar shall not be liable for indirect, incidental, or consequential damages resulting from service use.
- While we strive for uninterrupted service, we are not responsible for technical issues beyond our control.
12. Modifications to Terms
- BeeeBazar reserves the right to update these Terms and Conditions at any time without prior notice.
- Significant changes will be communicated via email or website notification.
13. Governing Law and Dispute Resolution
- These terms shall be governed by the laws of Bangladesh.
- Disputes shall be resolved through negotiation, and if unresolved, will be settled through the appropriate legal channels in Bangladesh.
14. Contact Information
For any inquiries regarding these Terms and Conditions, contact us at [support email] or [phone number].
By using BeeeBazar, you confirm that you have read, understood, and agreed to these Terms and Conditions.